How can we help you ?

Find the most frequently asked questions here.

When will the request reach me?

Depending on the shipping company chosen and the responsible in charge of delivery , we provide a group of shipping responsible based in major cities, it usually takes 1 to 3 days for the order to be confirmed.

If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.

I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.

SHIPPING

- How much is shipping?

Shipping is Free on all orders.

- How long does it take for an order to arrive?

This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your country. Use the table below as a reference for estimated shipping times, please keep in mind that processing can take 1-3 business days. We are not responsible for delays incurred by the shipping carrier. 

Can I have a tracking number?

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

Where is your warehouse located?

We currently have warehouses located in the United States, Canada and China.

Can I pay in my local currency?

The currency is set to USD by default.

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

What is your refund policy?

Making YOU happy is our number one priority.  If your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at contact@SweetOffres.com and we will reply to your inquiry.